Unit 2, Boxworks at Brabazon, Hayes Way, Bristol, BS34 5BZ
Contact Us
01174224918
EXCEDE SOLUTIONS LTD is a UK-based company registered in England and Wales (Company Number 16210782). We are committed to protecting your privacy and complying with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data We Collect
We collect various types of personal data to provide and improve our services. This data is collected through interactions with our website, products, and services.
1.1. Personal Identification Data
Full Name
Email Address
Phone Number
Postal Address
1.2. Usage Data
Information on how you interact with our website, products, and services
Pages visited, time spent on pages, and interactions
1.3. Technical Data
IP Address
Browser Type and Version
Device Identifiers
Operating System
Internet Service Provider
1.4. Financial Information
Payment card details (processed securely by third-party payment processors)
Billing Address
Transaction Records
2. Legal Basis for Processing Data
Under UK GDPR, we process personal data based on the following legal grounds:
Consent: When you provide explicit consent (e.g., subscribing to marketing communications)
Contractual Obligation: When processing is necessary to fulfill our contractual obligations (e.g., service provision, billing)
Legal Compliance: When processing is necessary to comply with a legal obligation (e.g., tax reporting)
Legitimate Interest: When processing is necessary for our legitimate business interests, provided it does not override your rights
3. How We Use Your Data
We use your personal data for the following purposes:
3.1. Service Delivery
To provide and manage our products and services
To process transactions and payments
3.2. Customer Support
To respond to your inquiries and resolve issues
To provide technical assistance
3.3. Marketing Communications
To send promotional emails and newsletters (only with your consent)
To inform you of new products, services, or offers
3.4. Website and Service Improvement
To analyse trends and user behaviour
To optimize website performance and user experience
3.5. Compliance and Legal Obligations
To prevent fraud and ensure security
To comply with tax, legal, and regulatory requirements
4. Data Sharing and Transfers
We may share your personal data with third parties in the following circumstances:
4.1. Service Providers
We engage third-party providers to facilitate our business operations, including payment processing, hosting, and analytics.
4.2. Legal and Regulatory Authorities
We may disclose your personal data when required by law, court orders, or regulatory obligations.
4.3. Business Transfers
If EXCEDE SOLUTIONS LTD is involved in a merger, acquisition, or asset sale, your personal data may be transferred to the new entity.
4.4. International Data Transfers
Where necessary, we may transfer personal data outside the UK. We ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) or UK adequacy decisions, are in place.
5. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy. Retention periods include:
Customer account data: Until account closure or request for deletion
Transaction records: Retained for up to 7 years for compliance with tax and legal requirements
Marketing data: Retained until you unsubscribe or request deletion
6. Your Rights Under UK GDPR
As a UK resident, you have several data protection rights:
6.1. Right to Access
You can request a copy of the personal data we hold about you.
6.2. Right to Rectification
You have the right to correct inaccurate or incomplete data.
6.3. Right to Erasure (Right to be Forgotten)
You may request deletion of your personal data under certain conditions.
6.4. Right to Restrict Processing
You can request that we limit the processing of your data under specific circumstances.
6.5. Right to Data Portability
You have the right to obtain and reuse your data across different services.
6.6. Right to Object
You may object to processing based on legitimate interests or direct marketing purposes.
6.7. Rights Related to Automated Decision-Making and Profiling
You have the right not to be subject to a decision based solely on automated processing, including profiling.
To exercise these rights, please contact us at: [Insert Contact Email]
7. Security Measures
We implement appropriate security measures to protect personal data against unauthorized access, alteration, or loss. These measures include:
Encryption of sensitive data
Secure access controls
Regular security audits and monitoring
Compliance with industry best practices
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience and collect analytical data. You can manage cookie preferences through browser settings.
9. Changes to this Privacy Policy
We may update this policy periodically. Changes will be posted on our website, and we will notify users of significant updates.
10. Contact Information
For any privacy-related inquiries or requests, contact us at:
EXCEDE SOLUTIONS LTD Unit 2, Boxworks at Brabazon, Hayes Way, Bristol, BS34 5BZ Phone: 01174224918